Refund Policy

Last updated: May 19, 2025

Thank you for choosing Pica AI’s services. We are committed to ensuring a high-quality experience for all our users, but we understand that circumstances may arise where you might seek a refund for your subscription. To ensure a clear and fair process, we have outlined our refund policy below, detailing the conditions under which refunds may be issued and the steps you need to take to request a refund.

ELIGIBILITY FOR REFUNDS

Refunds are only applicable under the exceptional circumstances outlined below, which we will prioritize for approval.

• You were automatically charged as you failed to cancel your subscription, but there has been no usage during the new billing cycle;
• You were misled into making a payment or made a payment on the wrong account or platform, with no usage or minimal usage of the service;
• You made an in-service purchase but were very dissatisfied with the results or quality, providing ample justification for your concern.

Refunds will not be provided for user errors, such as accidental purchases or misinterpretation of service features.

REFUNDS REQUEST PROCEDURE

If you subscribed or made in-app purchases on the Pica AI App using your Apple or Google account, you should request a refund or cancel your subscription directly through the Apple App Store or Google Play, without contacting Pica AI. We can't request a refund on your behalf or issue one because the Apple or Google Store manages your payments directly.

If you subscribed or purchased credits on the Pica AI website through Stripe or PayPal, please request a refund on the Feedback page. Be sure to include your transaction details and a clear explanation of the reason for your refund request. Pica AI will review your request and determine eligibility based on the criteria outlined above. While we strive to process all requests promptly, we usually require 72 hours for a response. In some extraordinary cases, we may take more time to process your request.

REFUND PROCESSING

Approved refunds will be issued to the original payment method. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

CONTACT US

If you have any questions or concerns regarding this policy or wish to submit a refund request, please contact us at support@pica-ai.com.

We reserve the right to modify or amend this policy at any time. Your continued use of our service after any such changes constitutes your acceptance of the new terms.

Thank you for your understanding and for being a valued user of our service.